At Sachdeva Sales, we aim to provide you with a seamless and satisfactory shopping experience. Please take a moment to review our return policy if you need to return a product.
1. Eligibility for Returns:
Time Frame: Items must be returned within 4-5 days from the delivery date.
Condition: Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
Proof of Purchase: All returns necessitate a valid receipt or proof of purchase.
2. Return Process:
Initiate Return: Log in to your account, go to the 'Return' section, and complete the form.
Pack and Ship: Securely pack the item(s) in the original packaging, attach the return label, and drop it off at the designated shipping carrier.
3. Refunds:
Processing Time: Once your return is received and inspected, we will notify you via email. Refunds are typically processed within 7-10 business days.
Method of Refund: Refunds will be issued to the original payment method. For credit card payments, it may take additional time for the refund to appear on your statement.
Shipping Costs: The original shipping costs are non-refundable, and if a refund is received, the cost of return shipping will be deducted from the refund.
4. Exchanges:
Direct Exchange: If you need a different size, color, or item, please return the original product and place a new order.
Defective or Damaged Items: For items received defective or damaged, contact our customer service within 5 days of delivery. We will arrange a replacement or a refund based on your preference.
5. Customer Support:
For any questions or concerns regarding your return, please contact our customer support team
Email: info@sachdevasales.com
Phone: +91-9301111277